Saathi (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data of users (“you”, “your”). This Privacy Policy describes how your information is collected, used, stored, and shared when you use the Saathi mobile application (“App”).
By installing or using the Saathi App, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information (User-Provided)
We may collect the following information when you register or use the App:
Name
Mobile number
Email address
Profile details (optional)
b. Automatically Collected Information
When you use the App, we may automatically collect:
Device information (device model, OS version, app version)
Unique device identifiers
IP address
App usage data (screens visited, time spent, feature interaction)
Crash logs and diagnostic data
c. Location Data
We may collect approximate location (city/state level) if permission is granted.
Exact location (GPS) is collected only if explicitly required for a feature and only after user consent.
Location data is never collected in the background without disclosure.
2. How We Use Your Data
Your data is used strictly for legitimate app functions, including:
Account creation and authentication
Providing core app features and services
Sending service-related notifications (OTP, alerts, updates)
Improving app performance and user experience
Analytics and internal research
Security, fraud prevention, and abuse detection
Legal and regulatory compliance
We do not use your data for unauthorized advertising or data resale.
3. Data Sharing & Disclosure
We do not sell, trade, or rent your personal data.
Your data may be shared only:
With trusted third-party service providers (e.g., cloud hosting, analytics, SMS/email services) strictly for app functionality
When required by law, regulation, or legal process
To protect the safety, rights, or integrity of users or the App
All third parties are contractually obligated to protect user data and comply with applicable privacy laws.
4. Data Security Practices
We implement reasonable security measures including:
Secure servers and encrypted communication
Restricted access to personal data
Regular monitoring for vulnerabilities
Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention & Deletion
Personal data is retained only for as long as necessary to provide services or comply with legal requirements.
Users can request account deletion and data removal at any time.
Upon deletion request, data is permanently removed unless retention is required by law.
6. User Rights & Controls
You have the right to:
Access your personal information
Correct or update inaccurate data
Withdraw consent (where applicable)
Request deletion of your account and data
Requests can be made using the contact details provided below.
7. Children’s Privacy (Play Store Requirement)
Saathi App is not designed for children under the age of 13.
We do not knowingly collect personal data from children.
If we become aware that such data has been collected, it will be deleted immediately.
8. Permissions Disclosure (Google Play Compliance)
The App may request the following permissions:
Internet access – for app functionality
Phone / SMS (if applicable) – for OTP verification
Location (if applicable) – only for disclosed features
All permissions are used solely for user-facing features and are not misused.
9. Third-Party Services
The App may use third-party services such as:
Analytics tools
Cloud hosting services
Communication APIs
These services follow their own privacy policies and comply with Google Play policies.
10. Policy Updates
We may update this Privacy Policy periodically.
Users will be notified of significant changes through the App or app store listing.
Continued use of the App implies acceptance of the updated policy.
11. Contact Information
For privacy-related questions or requests, contact:
Saathi App
📧 Email: [support@saathiapp.com]